Bonus Terms and Conditions

Who Can Claim a Bonus

Promotions at Pure Casino are offered to registered account holders only. Before you take part in any offer, you should be satisfied that you meet the conditions set out here and the conditions printed on the promotion itself. Where the two differ, the rules attached to the individual promotion take priority.

• You must be 18 or over. Gambling is restricted to adults, and we carry out checks to confirm the age of every account holder.
• Your account must be registered in your own name, with accurate personal details, and must be the only account you hold with us.
• Only one bonus of any kind may be claimed per person, household, shared computer, shared IP address or shared payment method.
• Your account must be open and in good standing, with no outstanding verification requests and no restrictions applied to it.
• You must be resident in a country where we are able to accept play, and the offer must be available to players in your location.
• You must not have excluded yourself from gambling, either with us or through a national self-exclusion scheme.

We hold a gaming licence and are required to confirm the identity of our customers. Where identity or payment details have not yet been confirmed, a promotion may be held back until those checks are complete. Nothing in these terms obliges us to offer a bonus to any particular customer, and we may withdraw eligibility from an account where we consider it appropriate to do so.

Claiming and Activating an Offer

Most offers are claimed in the cashier or on the promotions page in your account. Some require a code, some require you to opt in before depositing, and some are credited automatically once the qualifying conditions are met. The steps below describe the usual order.

1. Sign in to your account and go through the promotion in full, including the qualifying deposit and any minimum amount shown in the cashier.
2. Opt in where the promotion asks you to, or enter the code exactly as it is displayed before you confirm your deposit.
3. Make a deposit using a payment method that is registered in your name and accepted for the promotion.
4. Check that the bonus has been credited to your account before you begin to play. If it has not, contact us before placing any stakes.
5. Play the qualifying games until the wagering requirement has been met, keeping within any maximum stake that applies.

A bonus cannot normally be added after a deposit has been made or after play has begun. Deposits made through methods excluded from a promotion will not qualify, and the excluded methods are listed in the cashier. Where a promotion is limited to a set period, that period is shown on the offer, and claims made outside it cannot be accepted.

Wagering Requirements and How They Are Met

A wagering requirement is the total amount that must be staked before bonus funds, or winnings derived from them, can be withdrawn. The requirement for each promotion is shown on the offer and is repeated in your account while the bonus is active. Progress is tracked automatically, and you can look at it at any time in the bonus section of your account.

Not every game counts towards wagering in the same way. Games with a lower house edge usually contribute less, and some are excluded altogether. The table below explains how contribution is presented; the exact figures for each category are set out on the promotion.

Maximum stake while a bonus is active

While a bonus is in play, a maximum stake per spin, hand or round applies. The amount is shown on the promotion and in your account. Placing stakes above that limit may result in the bonus and any winnings derived from it being removed, even where the limit was exceeded by accident. We recommend checking your stake settings each time you move between games.

When a bonus expires

Every bonus has a validity period, which begins when the bonus is credited. If the wagering requirement has not been met by the end of that period, the bonus and any winnings still tied to it are removed, and your own funds remain in your balance. Expiry periods are shown on the promotion and in the bonus section of your account.

Free Spins, Bonus Funds and Winnings

Free spins are credited on named games at a set stake value, which cannot be changed. Winnings from free spins are usually paid as bonus funds and carry the wagering requirement shown on the promotion. Where spins are not used within the period stated, they are removed and cannot be reinstated.

• Bonus funds are used only after your own deposited funds have been played, unless the promotion states otherwise.
• Winnings that can be withdrawn from a bonus may be capped. Any amount above the cap shown on the promotion is removed when the bonus completes.
• Requesting a withdrawal while a bonus is still active will normally cancel the bonus and remove any winnings attached to it.
• You may cancel a bonus yourself at any time before it completes, through your account or by contacting our support team. Bonus funds and attached winnings are removed when you do.
• Progressive jackpot wins are paid in line with the rules of the game provider and are not affected by the withdrawal cap on a bonus.

Where a promotion offers cashback, a reward or a loyalty benefit, the basis on which it is calculated is set out on the offer. Rewards of this kind are credited to the balance described on the promotion and are subject to the same rules on stakes, expiry and withdrawal as any other bonus unless the promotion says otherwise.

Fair Use, Account Checks and Withdrawals

Promotions are offered in good faith for ordinary play. We look into patterns of activity that suggest a bonus is being used to secure a guaranteed return rather than to play in the normal way. This is a standard safeguard and applies to all customers equally.

• Opening or using more than one account, or acting together with other account holders, to claim the same offer.
• Placing low-risk, matched or opposing stakes designed to clear a wagering requirement with little exposure.
• Playing above the maximum stake, or on excluded games, while a bonus is active.
• Depositing and withdrawing without meaningful play in order to qualify for repeated offers.
• Providing details that are inaccurate, incomplete or belong to another person.

Where we find activity of this kind, we may remove the bonus and any winnings derived from it, decline further promotions on the account, or close the account. Your own deposited funds, less any stakes already placed, remain yours and are returned to you. Before a withdrawal is paid we may ask for documents to confirm your identity, age, address or payment method; this is a routine KYC check and applies whether or not a bonus has been used.

Changes, Safer Gambling and Getting in Touch

We may add, amend or end a promotion at any time. Where a change affects a bonus that is already active on your account, we will apply the terms that were in place when the bonus was credited, unless the change is needed to correct an obvious error or to meet a legal or regulatory obligation. The version of these terms published on the site is the one that applies.

Bonuses should never be a reason to play for longer or stake more than you intended. Tools for staying in control are built into your account and can be used at any time.

• Deposit limits on a daily, weekly or monthly basis, set from the limits shown in your account.
• Time-outs that close your account to play for a short period.
• Self-exclusion for a longer, fixed period, and GamStop, the national scheme that covers licensed operators in Great Britain.
• Free, confidential support and information from GambleAware, GamCare and the National Gambling Helpline.

If a promotion is unclear, or you believe a bonus has been applied incorrectly, contact our support team through the live chat on the site or by e-mail at support@casinopure.co.uk. Tell us the name of the promotion and the date you claimed it, and we will look into it and explain the outcome. If you remain unhappy, our complaints procedure sets out the further steps open to you.