About Us

Who we are

Pure Casino is an online casino built for players in the United Kingdom. We offer a single account that gives you access to our full range of games, our cashier and the account tools you need to stay in control of your play.

Our games come from established studios that supply licensed operators across the British market. We do not build the games ourselves; we select them, test how they run on our site, and make sure the information you need before you play is easy to find.

• Slots - classic three-reel games, modern video slots and feature-led releases, with the return to player figure shown in each game's information panel.
• Live tables - roulette, blackjack, baccarat and game shows streamed with real dealers, with table limits displayed in the lobby.
• Jackpots - progressive and fixed jackpot games, with the current prize pool shown on the game tile and inside the game.
• Table and instant games - digital versions of casino classics for players who prefer to set their own pace.

The games available to you, and the stakes and limits that apply to them, are the ones shown in your account and in the lobby at the time you play. Availability can change as studios add, update or withdraw titles.

What we stand for

We hold a gaming licence, we verify the accounts we open, and we run our site in line with the rules that apply to gambling operators serving players in Great Britain. Those commitments shape four things we care about most.

Fair play

Every game outcome is produced by a random number generator or, at a live table, by the physical equipment on the studio floor. Neither we nor our dealers can influence a result once a round is under way. Game rules, odds and return to player figures are published inside each game so you can look at them before you stake.

Fast, predictable payouts

We aim to process withdrawals promptly once your account is verified. Processing times, available methods and any minimum or maximum amounts are set out in the cashier. Where a payment is held, we tell you why and what we need from you to release it.

Safer gambling and 18+

You must be 18 or over to open an account or place a stake with us. We check age and identity as part of registration, and we will close an account if we find the holder is underage. Gambling is entertainment, not a way to make money, and we would rather you played less than played beyond your means.

Your account includes tools to help you stay in control: deposit limits, loss and session limits, reality checks, time-outs and self-exclusion. You can set them at any time, and we apply a cooling-off period before any change that loosens a limit takes effect.

How we look after players

Looking after players is mostly practical work: checking who we are dealing with, protecting money and data, and answering questions quickly when something is unclear.

Account verification

Before you withdraw, and sometimes earlier, we ask you to confirm your identity, address and payment method. These checks protect your account from takeover, keep underage players out, and let us meet our obligations on anti-money laundering and safer gambling. Documents you send are handled by trained staff and stored securely.

Secure payments

Deposits and withdrawals run through encrypted connections and regulated payment providers. We do not store full card details on our own systems. Withdrawals are returned to the method you used to deposit wherever the provider allows it, and the methods open to you are the ones shown in the cashier.

Support around the clock

Our support team is available at any hour, every day of the year. You can reach us by e-mail at support@casinopure.co.uk or through live chat on the site once you are signed in. Live chat is usually fastest for account and payment questions; e-mail suits anything that needs documents or a longer explanation.