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Pure Casino Login: How to Sign In and Keep Your Account Secure
Signing in: what we ask for and what happens next
To open your account at Pure Casino you need two things: the email address you registered with and the password you chose for it. We do not ask for anything else at the sign-in step, so if a message ever asks you for card numbers or a payment PIN before you are inside your account, stop and talk to us instead.
- Open the sign-in form
Select the sign-in option at the top of the site. The form asks for your email address and password, nothing more.
- Type your email address in full
Use the exact address you registered with, including the part after the @. Autofill sometimes drops a letter, so look over the line before you continue.
- Enter your password
Passwords are case-sensitive. If your keyboard has caps lock on, the password will be rejected even when every character is right.
- Confirm and land in your account
Once the details match, your balance, your loyalty level and any active bonus progress load with the account. You can go straight to a game or to the cashier.
Claim your welcome bonus
Your balance is held in pounds, so every figure you see after signing in - your deposits, your winnings and any bonus funds still in play - is shown in the same currency you funded the account with. Nothing needs converting and nothing changes value between sessions.
One account per player keeps everything simple
Sign in to the account you already hold rather than opening a second one. Your loyalty level, your play history and any promotion you qualify for all sit with the original account, and duplicate accounts can hold up verification later.
When your sign-in will not go through
Almost every failed sign-in comes down to a small mismatch rather than a problem with the account itself. Work through the usual causes first, because the fix is normally quicker than it feels in the moment.
- A different email address. People often register with one address and try to sign in with another they use more often.
- Caps lock or a stray space. Copying a password from a notes app can carry a space at the end, which counts as a character.
- An old saved password. If your browser fills the form for you, it may be offering a password you have since changed.
- A stale session. Clearing the saved site data in your browser and loading the sign-in form fresh clears up most odd behaviour.
- A patchy connection. On mobile data, a half-loaded form can refuse perfectly correct details.
If the password is genuinely gone, use the password reset option on the sign-in form. The reset link goes to the email address on the account, which is one of the reasons we ask you to keep that address current.
- Choose the reset option
Select the forgotten-password link under the sign-in fields and enter your registered email address.
- Look in your inbox, then in spam
Automated messages sometimes land in a junk or promotions folder. Mark it as safe so future messages from us arrive properly.
- Set a new password
Pick something long that you do not use anywhere else. A short phrase with a number and a symbol beats a single word every time.
- Sign in with the new details
Your balance and account history are untouched by a password change, so nothing is lost in the process.
If no reset email arrives, contact us instead of retrying endlessly
Repeated reset requests can leave several links in your inbox and only the newest one works. Our live chat, email and telephone support can check what is happening with the address on file.
Keeping your login details yours alone
Your account connects to real money, so the sign-in is the lock on the door. Connections to the site are encrypted, your identity and payment details are verified before your first withdrawal, and the account is for the registered holder only - nobody else should be using it, and we operate an 18+ only policy throughout.
Gambling is entertainment and it carries real risk, so treat the account the way you would treat a payment app. If you ever think someone else has had sight of your details, change the password straight away and tell us so we can look into it with you.
Verification checks that sit behind your account
Signing in and verifying your account are two different things. The sign-in proves you know the password; verification proves the person behind the account is you. We check identity, date of birth, address and ownership of the payment method you use, and we may ask for documentation before money leaves the account.
| What we check | What you provide | What it confirms |
|---|---|---|
| Identity | Photo identification showing your full name and date of birth | That the account holder is you and is 18 or over |
| Address | A recent item of correspondence showing your name at your address | Where you live, as given on the account |
| Payment ownership | Proof that the card, wallet or bank account used belongs to you | That funds move only between you and your own account |
| Source of funds, where required | Information about where the money you are playing with comes from | That play is funded from your own legitimate means |
Start playing in minutes
Sending clear, in-date items the first time is the single biggest thing you can do to keep the process short. Photograph the whole item in good light, corners included, and make sure the name and address match the details you registered with. Once the check is done it stays done, so it is worth getting through early rather than at the moment you want your money.
Your welcome package is waiting on the other side of the sign-in
New players get a welcome package of up to £4,300 plus 100 free spins on a first deposit, from £5 depending on the method you choose.
Signing in from a phone or a second device
The same email address and password work wherever you sign in. Our mobile site opens in your phone's browser and carries the same account, the same balance and the same loyalty level as the desktop version, so there is nothing separate to set up and no second set of details to remember.
Switching devices mid-session is fine. Finish what you are doing, sign in on the other device and your account picks up where it stood. If a game was open when you lost connection, sign back in and check your balance in the cashier before you start again, so you know exactly where you are.
Settings you can change once you are signed in
Being signed in is also how you reach the controls over your own play. Deposit limits and self-exclusion are built into the account, and you can use them whenever you want rather than only when something has gone wrong. Setting a limit before a session is a good deal easier than stopping in the middle of one.
- Deposit limits - cap what you can pay in over a chosen period so your spending stays where you decided it should be.
- Self-exclusion - shut off access to your account for a period when you want a complete break.
- Language - the site is available in English, French, German, Italian and Spanish; our support is in English.
- Your contact details - keep the email address on the account current, because password resets and account messages go there.
Your welcome bonus is waiting
Treat the money you play with as the cost of entertainment, not as a way to make money. There are no guaranteed outcomes in any casino game, and the tools above exist precisely so that the decision about how much you spend is made calmly, in advance, by you.
Getting help when you cannot get in
If the sign-in form keeps refusing you, or you cannot reach the email address on your account, come to us directly. We have three ways in, all in English, and a person on the other end can look at what the account is actually doing.
- Live chat - the quickest route for a sign-in problem you want solved on the spot.
- Email - best when you need to describe something at length or send documentation.
- Telephone - useful when a back-and-forth would take ten messages and one call settles it.
Have your registered email address ready when you contact us, along with any error message you saw word for word. We will never ask you for your password, and you should never send it to us or to anyone else.
Playing signed out, playing signed in
Many of our games can be opened in demo mode without a deposit, which is a straightforward way to see how a title behaves before you put money behind it. Demo play uses play-money credits only: nothing you win there can be withdrawn, and nothing you lose costs you anything.
Real-money play, the cashier and your loyalty level all sit behind the sign-in. That includes any bonus funds in progress: while a bonus is active and its wagering is not finished, maximum-bet rules apply, some games do not count towards the requirement, and payouts can be held or reduced until the wagering is complete. Signing in and checking your bonus status before you start a session saves you from finding that out at the wrong moment.
Sign in and pick up where you left off
Your balance, your loyalty level and your bonus progress are all there the moment you are back in.
